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Who We Are

Dubai Economy in partnership with the High Level Government Transaction Centre, launched DED Café in 2018 under the directives of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. The café is in line with Sheikh Mohammed’s vision to provide an enhanced customer experience to transform service outlets across all government departments in Dubai into customer happiness centres.

The café is an outsourced service centre for Dubai Economic Department and offers various DED services.

A team of around 60 staff members inform visitors of the processes they need to follow for their specific request and help them through the transactions and procedures.

History

Dubai Economy in partnership with the High Level Government Transaction Centre launched ‘DED Cafe’ for an enhanced customer experience to transform service outlets across all government departments in Dubai into customer happiness centers.

To ease the process of business related services in the UAE by upholding honest business practices for clients worldwide. We will do this by digitizing and utilizing innovative technologies within present and future systems to enhance customer experiences.
  • Mission Statement – At the High Level GTC, we are committed to our products and employees which we believe are the recipe for market success
At The High Level GTC we are committed to values such as innovation, excellence, passion, quality, integrity and leadership which allow us to navigate challenges and provide future opportunities. These core beliefs start with our commitment to services, products and employees. We reward excellence and cherish loyalty. We work with the Dubai Economic Department and its employees to build strong businesses with a secure future.

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